Terms and Conditions
1. The purchase of a Sleep Programme Consultation (the “Consultations”) will be deemed as acceptance of the following terms and conditions.
2. The full fee for Sleep Tight Rise Bright services is due on booking your Consultation with Sleep Tight Rise Bright.
3. If the Sleep Programme is cancelled by the Client (the payer and receiver of the consultation) the following terms and conditions apply:
Less than 24 hours’ notice – no amount will be refunded
48 hours’ notice – 50% of full amount will be refunded
More than 36 hours’ notice – 100% will be refunded to the client
4. If a Client demonstrates exceptional circumstances as the reason for a cancellation within 48 hours of the booking time, Sleep Tight Rise Bright, on a case by case basis, may accept a rescheduled appointment within 7 days of the original booking time.
5. Sleep Tight Rise Bright reserves the right to cancel Consultations at short notice due to personal circumstances. In the event of Sleep Tight Rise Bright cancelling, the Client will be offered a full refund or alternative dates if preferred.
6. In respect of each programme (the “Programme”) granted by Sleep Tight Rise Bright to the Client, the Client agrees that it shall not provide the Programme to any third party who is not a Client.
7. Advice given by Sleep Tight Rise Bright is intended as advice related to sleep and is not intended as a substitute for medical advice from a GP or other medical expert.
8. Sleep Tight Rise Bright advises to the best of their ability, experience and training but does not accept responsibility or liability for sleep and behavioural work that does not achieve the desired result following the Consultations process.
9. If the Client’s child has an underlying health condition, Sleep Tight Rise Bright reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.
10. If it’s found to be the Client’s child’s age is under 5 months and this hasn’t been explicitly stated to Sleep Tight Rise Bright (the “Company”), the Company reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.
11. Sleep Tight Rise Bright is contactable at any time between 9am and 8pm but will respond when possible, as soon as possible after receipt of the contact from the Client, notwithstanding personal circumstances or holidays.
12. Sleep Tight Rise Bright is willing to travel, on a case by case basis, to clients outside London. Should travel be necessary, the Home Consultation price will be reflected to cover all reasonable expenses incurred including but not limited to travel, travel time and accommodation.
13. Sleep Tight Rise Bright reserves the right to cease the provision of support in exceptional circumstances, including but not limited to: abuse or harassment from a Client to one of the Sleep Tight Rise Bright.
14. Sleep Tight Rise Bright reserves the right to change the Terms & Conditions at any time.